PRIVACY

Privacy Policy

Version 1.0 · Last updated: January 25, 2025

GoRefer.io ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform for referral management and commission tracking ("Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

Register for an account (name, email address, company name, phone number)
Subscribe to our Service (billing information, payment details via Stripe)
Add team members or preparers to your account
Configure commission structures and payout settings
Connect bank accounts for commission payouts (via Stripe Financial Connections)
Contact our support team
Participate in surveys or promotions

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

Device information (browser type, operating system, device identifiers)
Log data (IP address, access times, pages viewed, referring URL)
Usage data (features used, actions taken, session duration)
Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

Stripe: Payment processing data, bank account verification status
Analytics providers: Aggregated usage statistics
Marketing partners: Lead information with your consent

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information (confirmations, invoices)
Calculate and process commission payouts to preparers
Verify bank account ownership for secure payouts
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze usage trends to improve user experience
Detect, prevent, and address fraud and security issues
Comply with legal obligations and enforce our terms

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

Stripe, Inc. – Payment processing and bank account verification
MongoDB, Inc. – Database hosting and storage
Vercel, Inc. – Website and application hosting
Google Analytics – Usage analytics (anonymized)
Email service providers – Transactional and marketing emails

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of GoRefer.io, our users, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication and access controls
Regular security assessments and monitoring
Employee training on data protection
PCI-DSS compliant payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our Service and maintain your account
Comply with legal obligations (e.g., tax and accounting requirements)
Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law. Commission and payout records may be retained for up to 7 years for tax compliance purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request your data in a portable format
Opt-out: Unsubscribe from marketing communications
Restrict processing: Request limitation of how we use your data

To exercise these rights, please contact us at privacy@gorefer.io.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and how it's used
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your privacy rights

8. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will delete that information promptly.

9. International Data Transfers

Our Service is hosted in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

GoRefer.io
Email: privacy@gorefer.io
Website: https://gorefer.io