REFERRAL TRACKING

Every Referral. Tracked.
Nothing Left Behind.

A centralized referral pipeline that captures every lead — walk-ins, links, QR codes, and form submissions — with automatic attribution and real-time status tracking.

Auto Attribution

Source Analytics

Multi-Office

Real-Time Status

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app.gorefer.io/pipeline

12

New

8

Contacted

5

Intake Started

23

Converted

Maria V.

Referral Link

J. Harris

Intake Started

James & Ellen P.

QR Code — Flyer #3

S. Nguyen

Contacted

Chen Enterprises

Walk-in Entry

T. Williams

New

Diaz Family

Client Referral

J. Harris

Converted

Live referral pipeline — every lead tracked from source to close.

THE CHALLENGE

Referrals Are Leaking Out of Your Firm

40%

of referrals lost

fall through the cracks when tracking relies on memory, spreadsheets, or sticky notes

3+

hours per week

wasted resolving attribution disputes between preparers — without a clear audit trail

higher conversion

when follow-up is automated vs. manual — timing is everything in referral management

100%

attribution accuracy

GoRefer tracks every touchpoint with timestamps, source codes, and preparer stamps

Centralized Referral Pipeline

All referrals — regardless of source — flow into one unified pipeline. Every entry includes the referrer, source channel, timestamp, and assigned preparer. Nothing gets lost in email threads or DMs.

Walk-in codes, QR scans, and referral links auto-captured

Configurable pipeline stages matching your firm's workflow

Duplicate detection prevents double-counting the same lead

Bulk reassignment when preparers change or leave

Referral Sources — Last 30 Days

Personal Referral Links

47

QR Code — Tax Season Flyer

28

Walk-in / Staff Entry

21

Intake Form (Website)

16

Total referrals

112

Smart Attribution Engine

GoRefer automatically determines who gets credit for each referral based on configurable rules. No arguments, no guesswork — just a complete audit trail every admin can access.

First-touch, last-touch, and assisted attribution modes

Timestamped audit trail for every referral event

Admin override panel for edge cases

Pre-built dispute resolution workflow

Attribution — Chen Enterprises

Mar 3, 9:14am

First touch — QR scan by James W.

Mar 3, 10:02am

Intake form started via referral link

Mar 5, 2:30pm

Converted — assigned to Sarah N.

✓ Auto-attributed to James W. (first touch) + Sarah N. (conversion)

Automated Follow-Up & Notifications

Stop losing referrals because no one followed up. GoRefer sends automated reminders to preparers when leads go cold, and notifies referrers when their contacts convert.

Configurable follow-up cadence per pipeline stage

Preparer push notifications for new leads

Referrer notifications when their contact converts

Escalation alerts for stale leads over X days

Active Notifications

8 leads haven't been contacted in 72h

Auto-escalation sent to admin

James P. has 4 new leads assigned

Notification sent via email + mobile

Maria V.'s referral just converted!

Reward notification queued

HOW IT WORKS

From First Touch to Conversion

01

01

Referral Enters the Pipeline

Link clicks, QR scans, walk-ins, and staff entries are captured automatically with source attribution and timestamps.

02

02

Smart Status Tracking

Referrals move through configurable stages (New → Contacted → Intake → Converted) with automated reminders and preparer notifications.

03

03

Conversion & Attribution

When a referral converts, GoRefer credits the right preparer or client automatically, triggering commission calculations.

USE CASES

Built for Every Referral Scenario

Tracking

Zero Dropped Leads

Every walk-in, phone referral, and digital lead captured in one place. No spreadsheets, no sticky notes, no arguments about who deserves credit.

Marketing

Campaign Attribution

Know which flyer, QR code, or WhatsApp blast actually drives conversions. Compare campaigns head-to-head with source analytics.

Performance

Preparer Accountability

Individual pipelines for each preparer give you visibility into follow-up rates, conversion percentages, and response times.

FAQ

Referral Tracking Questions

Referrals enter the pipeline via personal referral links, QR codes, intake forms, walk-in codes, or direct entry by staff. Every source is tracked with a timestamp and attribution chain.

GoRefer's attribution engine follows configurable rules — first-touch, last-touch, or assisted. Any dispute can be resolved from the admin panel with a full audit trail.

Yes. Clients receive a personal referral link after sign-up. Every referral submitted through that link is automatically attributed to them and tracked in real time.

Fully. GoRefer supports multi-office firms with location-scoped views, ensuring each branch only sees its own data while admins retain a firm-wide dashboard.

Conversion rates by source, preparer, and campaign; referral velocity trends; drop-off stage analysis; and top referrers — all updated in real time.

Stop losing referrals to poor tracking.

GoRefer captures every lead automatically and gives you full visibility from first touch to close.

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