GoRefer Trust Center
Business Continuity & Backups
Updated October 2026
About this page. This page describes how GoRefer works today. It is not an independent audit or a contractual service level. For questionnaire answers, or for documents we share under NDA, make a request through the Trust Portal.
GoRefer runs on its own server at Google Cloud. To protect your firm's data against loss, we back up the full database every night, encrypt each backup and store it with a separate provider. This page describes what we do today.
Backups
Nightly
Full database
Encryption
Encrypted
Before each backup is uploaded
Retention
30 days
Each backup, then deleted
Restores
Tested
We have restored from a backup
Backups
Updated October 2026
What we back up
The full database, every night
Each nightly backup covers every firm's records and GoRefer's own platform records.
Encrypted before upload
Each backup is encrypted before it leaves the database server.
Where backups are kept
With a separate provider
Backups are stored with Amazon Web Services in the United States, separate from the provider that runs our database server.
Kept 30 days
Deleted data can remain in our backups for up to 30 days, until those backups expire.
Restore Testing
Updated October 2026
We have tested restoring from a backup. The test restored the full database into a separate, isolated environment, and production data was not changed.
If Something Goes Wrong
Updated October 2026
If the service or its data is damaged, we restore from the most recent good backup. We do not promise a specific recovery time. Security incidents follow our written incident response plan; see Incident Response for how we notify your firm.
We target 99.9% monthly uptime. This is an operational target, not a contractual service level agreement. The Terms of Service set out the availability commitment that applies to your subscription.